FAQ

Yes, absolutely! We deal with all major Australian banks and finance lenders daily. Simply provide your official payout letter from your lender, and we will settle the remaining balance directly with them. Any positive equity remaining is paid instantly into your personal bank account via OSKO transfer before vehicle pickup.

To complete a rapid and compliant transaction, you only need: 1) A current Australian Driver’s License or Passport for photo identification; 2) Proof of vehicle ownership or registration papers; 3) The car keys and any available logbooks/service history; 4) Your Australian bank account BSB and Account Number for instant OSKO funds transfer.

We transfer funds directly into your nominated Australian bank account via instant OSKO / PayID electronic transfer on the spot. You will receive immediate SMS confirmation from your bank and see the cleared available funds in your account before our transport driver loads the vehicle.

Payment is completed in real-time on site. As outlined across our Top Cash for Cars FAQ, we utilize OSKO instant payment systems, ensuring cleared funds are typically available in your bank account in under 60 seconds

Yes, you can sell on behalf of another party. We require a signed Letter of Authorization from the registered owner, a clear copy of their photo ID, proof of vehicle ownership, and your own government photo ID. Funds will be transferred directly to the registered owner’s bank account for security.

Yes. For company-owned vehicles or commercial fleets, we require an authorization letter on official company letterhead signed by a registered Director, an ASIC company extract, and the Director’s photo ID. Payment is remitted directly to the company’s business bank account.

Yes! We buy both Repairable Write-Offs (WOVR) and Statutory Write-Offs, storm/hail-damaged cars, water-damaged vehicles, and accident write-offs across Queensland. We offer competitive salvage valuations and free towing.

Yes! We purchase all commercial cargo vans, delivery vans, passenger minivans, utes, and trade vehicles (Toyota HiAce, Hyundai iLoad, Ford Transit, Mercedes Sprinter, etc.) in any condition or mileage.

Yes, our scrap car removal service is 100% free with zero towing fees, zero admin charges, and top scrap cash paid directly to you on collection across Townsville, Brisbane, and regional Queensland.

Yes. Our specialized mobile recovery team will travel directly to your home, workplace, mechanic, or storage facility anywhere in Queensland at your chosen date and time. Free pickup is always included.

Our pricing engine uses live Queensland dealer auction feeds, current private market sales data, vehicle condition, odometer reading, trim options, age, and metal salvage values to calculate the highest possible competitive cash offer.

Yes. You are completely entitled to retain your custom or personalized plates. Our representative will assist you with the Department of Transport plate retention documentation and issue standard transfer paperwork during handover.

Yes. We purchase vehicles with all levels of damage including panel damage, non-running engines, blown head gaskets, faulty gearboxes, deployed airbags, or complete structural collision damage.

Yes. We buy Japanese imports (JDM), European prestige imports, American pickups, and grey imports, provided they have valid Australian compliance plates or import documentation.

While our primary focus in this Top Cash for Cars FAQ is same-day service across Townsville, Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba, and wider Queensland, we can also coordinate specialized interstate logistics for unique, luxury, or fleet collections across Australia